An HVAC system outage is never convenient, especially if it’s in the middle of the night or on a long holiday weekend. That’s why Paschal’s 24/7 Emergency Service team is standing by to help you.
I called Paschal Heat & Air for a second opinion on my air conditioners and furnaces. Working with the Paschal Team has been pleasant from the start. When I first called, Crystal was helpful to get sales person Casey to call me right away because it was convenient for me. Casey was extremely helpful on the phone to answer questions and set an appointment. Brent is the technician who came out to give us the second opinion. We did decide to buy one new air conditioner and furnace. The other unit only needed a $90 part, instead of the additional $800 in parts previously recommended. My new air conditioner and heater was installed yesterday. The install crew was fantastic! Tony, JC, and Sid were very efficient, clean, courteous, and knowledgeable. Good people are hard to find, and Paschal has an extremely good team. I’m already recommending them to friends. PS: Paschal was considerably less money than competition, and Trane is a better unit than previously quoted according to Consumer Report.
We have used Paschal on several occasions for heating and air needs. We have always been pleased with the results and services. Most recently our technician was Chuck. He was friendly and patient with me. He entered our home ready to listen and hear what our needs were. He explained what he would be doing on each step. He diagnosed and explained the problem in a way that I could understand and then presented several options. He patiently answered all of my questions, leaving me trusting that we were making the right decision. Once the plan was in place everything was executed just like he explained it would be. They were respectful, friendly, and efficient. We will call Paschal again if needed and would recommend them to anyone.
Paschal Heat, Air & Geothermal, Please know how much I appreciate the kindness, professionalism and sincere interest to ensure superior quality and workmanship with the installation of the Trane Heat & Air system in our home. From the initial contact via Casey Rowlett to the actual installation via JC, Tony, Sid and Frankie – to the final inspection by Brandon – your team provided a level of service and expertise second to none. Beyond any shadow of doubt, Paschal is well represented by these men – and the quality of Trane products you provide. It’s so refreshing to find a company that actually delivers on honesty, integrity, superior quality and workmanship. In so doing, you have a formula for unrivaled success. Not only is this true in business, but it’s also true in our personal lives as well. My wife and I are glad to have chosen Paschal Heat & Air and, again, want to express our appreciation for a job well done.
Every step of the process, from initial sales person contact, to bid, to install, through post-install concerns, was handled with professionalism, courtesy, timeliness, & complete concern for our best interest and their best performance. It was an entirely satisfactory experience & we couldn’t be more pleased. All the research we did prior to choosing a company for this project indicated that it was very important to choose a quality installer, perhaps even more important that choosing a brand of equipment. We chose Paschal because of its good reputation & good reviews & because of the professionalism & presence of the sales representative who called on us. We also chose Paschal because they sell Trane HVAC systems which in our research were highly rated. We couldn’t be more pleased.
When the time came to purchase a new heating & air system, our family was very happy to have the knowledgeable & dedicated people of Paschal Heat, Air and Geothermal help us. From deciding which system to buy, advice on financing, & a hardworking & courteous installation crew, your company excelled at making this a pleasant & trouble free process. We will happily recommend Paschal heat, Air & Geothermal to our friends & neighbors.
B. & R. Barger
Travis came out to give a second opinion on my unit. He was very professional and thorough. I am so grateful for his second opinion. He was honest and gladly answered any questions I had. My husband was at work so I certainly appreciated the phone call he gave me before he headed my way. I was comfortable in knowing he was on his way. Coming from a wife of an automotive technician, I can tell you that the technicians in my eyes are the face of the business. They should be called doctors of mechanics. If someone can break down the info to me where I can understand it, they are amazing at what they do. Travis did that!! He is a great “doctor”!! Thanks Travis!
Someone once said a successful business depends on the quality of its employees. You have both. I recently had a Trane heat & air pump installed, and you have a team of exceptional people. Starting with the ladies answering the phone to the technicians that do the work. Cody and Mike installed the unit with help from Ken, and another gentleman – I do not remember his name. I had a problem remembering how to program the thermostat. Brant came and very patiently helped me. I have always had excellent service from your employees. They have always been polite, always arrive when scheduled, and always answer any questions I may have. I will continue to recommend Paschal to friends and new families moving to this area. It is so reassuring to have an honest, dependable company.
Paschal came to install a totally new heating and ac unit for my home. It was amazing. I actually live outside their service area but they had no problem making the trip just for me. The sales rep “Zach” that came to build the quote knew every answer to every question I had, considering I work in Information Technology, I had done my research and knew quite a lot about it. Then came “Allison” who is the install coordinator and also is the one who made the paper work so easy I literally signed one piece of paper and she completed the rest all the way to my Warranty paperwork for Trane. Awesome. Then came the installers. “JC, Brandon and Justin” Wow. Just Wow. These guys were early to my house that morning and got right to it. They were respectful the entire time. Answered all my questions and kept me up to date on their progress which I loved. They even made a few changes to the install that they did not charge me for, and the reason they said was “because it’s the right way to do it”. They worked from 8am to 7pm.
The service technicians cleaned our unit and replaced the air ducts in our office. They were very courteous and respectful while working since it was during business hours. They made sure any mess they made while here was cleaned up before they left for the day. I would highly recommend them for all of your heating and air needs. We will definitely use them again if the need arises.
Some people say we go the extra mile, but it’s just how we like to do business. When you expect more, you get more. It’s that simple.
Great Customer service Here at Paschal Heat, Air & Geothermal we are dedicated to making your satisfaction our number one priority! That’s why our friendly customer service representatives, comfort specialists and service technicians are carefully trained to be aware of, and responsive to, your unique situation and needs. We understand that you, our customers, are the reason for our position as Northwest Arkansas’ number one heat, air and geothermal contractor. […]
Paschal Heat, Air & Geothermal is an A+ company for customer service in the air conditioning and heating business. It’s quite an honor for employees to think their company is at the top of their list of places to work, and we are proud to say that our employees feel just that way, based on the recent 5-star reviews they posted on Google+. […]