Serving NW Arkansas for 45 years and counting. We provide Heating services, heating repair, furnace installation, AC service & repair, geothermal & GENERATOR installation and repairs.
Some people say we go the extra mile, but it’s just how we like to do business. When you expect more, you get more. It’s that simple.
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We got our system replaced last week by ya'll and your folks did well...from Casey to Allison to Ken and his helper, everyone was thorough, professional, polite and competent. It was a real change of pace to be treated like a customer instead of an afterthought. Ken and his helper stayed until after 8pm to make sure the system was up and running before they left. Great job by you and your folks! ... Read More »
Travis came out to give a second opinion on my unit. He was very professional and thorough. I am so grateful for his second opinion. He was honest and gladly answered any questions I had. My husband was at work so I certainly appreciated the phone call he gave me before he headed my way. I was comfortable in knowing he was on his way. Coming from a wife of an automotive technician, I can tell you that the technicians in my eyes are the face of the business. They should be called doctors of mechanics. If someone can break down the info to me where I can understand it, they are amazing at what they do. Travis did that!! He is a great "doctor"!! Thanks Travis!... Read More »
My husband and I just purchased 2 units and had them installed this past week plus a few days. I wanted to take the time to thank everyone that we worked with for your excellent service. It started with Casey. What set him apart from some of the other bids that we had gotten was he talked about Paschal and the company's expertise in installing these units. Not once did he say one negative thing about the competition. He did not try to build up Paschal by tearing down the others. Also we have a very small attic opening and he did not once complain about it's size nor did he say that parts of the job could not be done due to possible tight spaces. For us it was never all about the cost of the units, it was about confidence in the company to get the job done and done right and Casey laid a wonderful foundation. Also he was the only rep that we talked to that actually left us information on all the units available so that we could look over the brochure and do some research. So thank you Casey! ... Read More »
Overall experience was great! They only offered me the options I asked for, which I genuinely appreciate. I also appreciate that they weren't pushy and let me have the time to make my decision.... Read More »
Paschal took a very stressful and expensive situation and made it as easy as possible. We are shocked at how quiet the system is.... Read More »
R. & D. Mount
Paschal serviced our business air conditioning system when it quit working. We have an annual maintenance program with them and this occurred between scheduled maintenance appts. They arrived on a Saturday and got it fixed and our business back in the swing. ... Read More »
Thank you so much for being such an incredible blessing to our family. Thank you for going above and beyond last Friday to give us a wonderful, cool home to come back to. We had a long day at the Children's Hospital and we appreciate all your hard work and effort more than you will know.... Read More »
The Ternes Family
Paschal replaced my air conditioning unit, including removal of old unit and disposal. Team arrived on time and kept me updated on progress. When issues arose, they explained options fully so i could make the best decision for our family. Install went smoothly. Team cleaned up after themselves so you couldn't even tell they had been here.... Read More »
On one of the first hot/humid weeks of the summer our 12 year old AC unit died. Called Paschal and they quickly set us up with a new unit and were very professional. The did not come out with some high pressure sales pitch but instead listened to exactly what I needed and delivered exactly that. Their service was top notch. ... Read More »
We have always had great service with Paschal. Over the phone and in person. They do whatever they can to fix the problem as quickly as possible. As we are approaching the hottest weekend of the summer, our air conditioner went out. Travis came to our house 30 minutes after the call was made and quickly repaired our air conditioner. He was nice and informative. He went above and beyond the service requirements to ensure we were living comfortably. I highly recommend this company and we thank you Travis.... Read More »
P. & A. Gisler
Wow, I am really impressed with your company! I made a service call around 4:00 P.M. and the truck pulled up within ten minutes. Brandt was very helpful and went about his business in a very professional manner. He unclogged my condensate line, added some refrigerant and made sure the system was operational before he left. What really impressed me was that there was no charge since the work was performed under warranty. Thank you so much for your prompt service and I will surely recommend your company to all who ask for a heating and air conditioning contractor.... Read More »
We have finally found the place to call for any service needed for our Trane- Frank came at midnight and quickly diagnosed and repaired our air conditioner due to a bad capacitor. He was extremely professional and top notch. The 24 hour service is so appreciated and it was wonderful to wake up to a very nicely cooled house. Thank you Frank!... Read More »
Paschal just completed installing a new Trane 5 ton A/C system in my house. From the moment i called to the final installation, all of the work was done with complete precision and clarity. They also mastered the art of following up yet not pestering which i took as a sign of confidence in their work and the service they deliver. The installers called ahead of time to tell me they were on their way and provided me with their progress through out the day. I will continue to recommend this team for all of Heating and Cooling needs. Oscar Martinez... Read More »
The 24 hr service rep came out the same day and on a weekend. I was very pleased with his promptness, professionalism, and efficiency. The cost was better than expected. I had to work that day and he prevented me from coming home to a hot house to try to sleep. I will use them whenever the situation arises again! I am very pleased.... Read More »
Frank from Paschal Heat, Air & Geothermal changed up the coolant in one of our AC units. It stopped cooling late yesterday evening. So thankful it was not a major repair! If you need A/C or Heating work done- Paschal is a great company to call. We have been their customers for 4 years.... Read More »
Our usually reliable geothermal system stopped cooling recently. It also happened to be the same day I brought my dog home from surgery at the vet. Paschal juggled their next day schedule, and had someone at my home before noon. The technician was able to bypass the broken part and the house cooled down quickly. Two days later the company called to schedule the installation of the replacement part. All this work was performed during 90+ degree weather, under warranty, at no cost to me. Some companies will keep you waiting for warranty work, figuring "who else are you going to call?" Paschal is not one of those companies. Their products and their people are excellent.... Read More »
The Pashal install team really did a nice job. They worked hard and a long nearly 12 hour day that led into the evening. Our furnace is under the house in a crawl space and not an easy location. Since the trane furnace was longer, they struggled to get it in place. They did a clean neat job installing the outside heat pump and also upgraded a breaker box included with the price. In the house hallway, they added a return and opened up our return vent leading to the crawlspace to allow more air to travel and keep the noise down...and it does !!. Well enough said. These guys are advanced in knowledge about HVAC systems. If you're in need of a new system give them a call and you will be happy you did. ... Read More »
I had need of repair or replacement and your company sent out Frank to give me a second opinion on what the problems were. I had already had another dealer come earllier in the day and there was a problem with water collecting in the pan which the first repair technician said he removed the water. One of our units started working again but about an hour later Frank came out and then requested Zach and a few hours later Zach showed up. He inspected the units and then went into our attic where the heating units are and came back with pictures of the pan being almost full of water; apparently the water had not been removed a few hours earlier. Zach then had Jason come out and further inspect our system and the two of them went into our attic and removed the water in the pan, cleaned out the hose that removed water from the system and got one of my units operational again. I appreciated this and even though I kept repeating to them that we could wait until next week they insisted on getting a unit working for us; it was after 5 pm and it took them another couple of hours. Zach did an exceptional job of "educating" me concerning my options and also what was wrong with my system. He described the problems we were likely having since too much tonage has been installed in our new home 7 years earlier. I researched online and found him to be 100% credible. I don't know if I will replace the unit this year as we had some other improvements we were planning this summer and the cost of replacing a unit wipes out those other plans. However, I could see myself putting off the other improvements until next year. I don't recall ever having received more professional service from beginning to end. Even the samll details, such as putting covers over their shoes before entering our house, asking me questions and waiting for answers. I could tell he was trying to determine what our needs were and not just trying to sell us a new system. I just wanted to write this and say "thank you" for having such great people with your company. Jim Potts
Your commitment to your customers for excellence of product and service makes Paschal shine like a major leaguer at a T-Ball game. First, there was Charley's masterful understatement on the initial visit, "I think we can make it a little better" to all of my complaints and problems about our current central heat and air unit. HAH!! Then on "go" day, Sid and Nicholas took the greatest care to minimize the mess they had to make to get those geothermal wells dug in my yard. I expected much more of a mess and got much less. How much better can it get than that? And Joe, there on the final day, a Friday evening, no less, to get the geothermal system up and running. Time was no factor. Stay and get it right. After our experience with Paschal, an expensive undertaking seems cheap in comparison. Ask me how I know. Now, where IS that plumber? He said he would be here last Friday!! Thank you from the bottom of my heart for a job done masterfully from start to finish, and your complete commitment to customer service. It makes the world a little bit better place. ... Read More »
Wonderful experience getting our old a/c unit replaced. Techs arrived on time, were professional and courteous, and explained everything thoroughly. Definitely recommend Paschal to everyone!... Read More »
I had some AC trouble and have had Frank come out on multiple occasions. He has been very friendly, helpful, and accommodating. Thank You for your excellent services!... Read More »
Paschal put in a heating and air for us about 5 years ago and we are so happy we went with Paschal. Their service is impeccable and the service men are exceptional. We had a problem on Sunday evening and they were out in an hour to fix our problem and with this heat, I cannot tell you how happy I was. I recommend Paschal for all your heating and air needs.... Read More »
Just wanted to say thank you to JC and Tyler for an extremely professional installation. Hard work on a hot day with a great attitude, courteous and friendly service. Very much appreciated and I will be happy to refer others to your company.... Read More »
Paschal Heating/Air was recommended by friends and I was really pleased with them. Customer service was great and instead of a high-pressure sales pitch, they listened to what I needed and gave me several options. Also glad they use TRANE which has a great reputation.... Read More »
Called Paschal for estimate Thursday June 5th Zach came that evening explained in detail everything it would take to replace our old unit and duct work and gave us two estimates & options for the work we needed done. Ken and several nice men showed up and went to work removing a very large attic fan that needed to come out before they could install our new system, now I must tell you this was a very complicated installation due to the fact we went from floor vents to ceiling vents and our house has had 3 additions since it was originally built and the attic height kept shrinking so it was very difficult to reach some of the areas they needed to get into. I felt sorry for the difficulty and discomfort this created for Ken and his team but they were great never complaining, at the time they were working it was brutal, very hot and humid. Ken and his team were friendly, considerate, respective of our home making sure the floors were covered, sweeping & cleaning up every day before they left. We are absolutely 100% satisfied with Ken & his team, the workmanship, service and product we received. I would highly recommend Paschal Heat & Air if you want quality service and workmanship.... Read More »
It's a tough decision when your heat and air must be replaced. Paschal was very professional from start to finish. I am very satisfied with their work and highly recommend them for your next service, whether it's routine maintenance or installation of an entire system.
Prompt service. Excellent work. We have been with Paschal several years. They also installed our generator. We highly recommend this company!!... Read More »
Today I had a great experience working with two of your employees. Zach Rundle and Travis Parker. They were both professional and personable and took the time to emphasize and demonstrate the importance of customer service, which they stressed as the cornerstone of the business philosophy of Paschal. Too often, businesses only hear from the customers when there is bad news to report. I wanted to tell you that you have two really good guys working for you based on what I saw today. ... Read More »
I am very pleased that I called Paschal. I have a Trane A/C-Heating unit that is only 5 years old but failed to cool efficiently last year. I used another A/C company last year but that only patched the problems which resurfaced this year. Travis from Paschal was informative, on time and knowledgeable about diagnosing and remedying the problem. I wish I had called Paschal last year and will remain a Paschal customer in the future.
City inspector came out to inspect our two new AC units that Paschal installed. He said, "those boys do such good work. I've never had a problem with their installs. Even if there's a new city code, they're on top of it."... Read More »
I recently had my spring check-up on my air conditioning unit and the tech that came, Sam Berg, was very knowledgeable and friendly. He was very thorough and professional. I would be glad to have him service my heat and air system anytime. He is definitely an asset to your company.... Read More »
We had our 21-year-old air conditioner and furnace replaced with a heat pump. Inefficient duct work was replaced as well. After considering other estimates, we made arrangements for services from Paschal to be performed. they were extremely professional yet friendly. They put canvas down where they needed to protect the floor and were diligent about putting booties on every single time they entered the house from the attic access in the garage. They worked hard the entire two days they were here. At the completion of the job, each room was swept up under the vents.... Read More »
Very pleased with Paschal. They were prompt, courteous and careful in our home. Everyone we came into contact with knew his or her job well which inspired confidence. So glad Angie's list put me in touch with them.... Read More »
I am very impressed with the professional staff of Paschal Heat, Air & Geothermal. I am very pleased in all aspects of the sale, advice, and installation. One can't go wrong with this company. They hire superior people that had great professional in work and manners. Paschal is the one to call.... Read More »
Want to say thanks to the Paschal Team. I am more than happy with my XL20 by Train. This machine works as if it has super powers when up against a hot steamy day. You want snow balls from your vents, BOOM you got it. You want to save money monthly, BOOM zone it. But the biggest complement goes to the guys who installed the system. If you want to see the definition of Professional, install a system with Paschal and enjoy the experience!!!... Read More »
Just a note to thank you for the efficient service that we received from your company. Today's checkup was done by Sam, who was extremely efficient and professional and done in a timely manner. He arrived on time...a rare virtue these days! You are on my "first call list" should any problems arise.... Read More »
Called at 10:30am with an urgent repair ask and Paschal was able to dispatch someone that afternoon. Was SUPER impressed with the speed of Pascals response as well as how knowledgable the technician was onsite. Sam diagnosed the issue quickly and repaired with the part needed as well as pointing out a couple options to help us with this problem in the future. No doubt I will call Pascal with my A/C needs in the future!... Read More »
I highly recommend Paschal, And look forward to having them as a HVAC service provider.... Read More »
I would like to thank you and all your folks for the service you provided in installing my daughter and son-in-law's new HVAC unit. I was extremely pleased with the experience from the start ... Read More »
We got a quote from them on April 8, 2014. My hubby was home and he said they were very professional and friendly. We got a quote sheet that listed everything they would be doing. We got a couple more quotes, and Paschal seemed to be the best choice. On the day they came to work (April 24), they showed up on time around 8:30 am and got right to work. They laid paper on the floor everywhere they would be walking so nothing would be tracked on the carpet. I got home at 5:30 pm and they were finishing up. They tested everything, and when they found that one of the mini-splits didn't have power, they figured out where the problem was and corrected it quickly. It had nothing to do with any of their work. They then finished up and left around 6:30 pm.... Read More »
We had our first experience today with this outstanding company. What a refreshing change that started with Ally who went above and beyond and answered our call after business hours. Frank was very professional, arrived on time, made a quick assessment and had us fixed up and cooling off in no time. Thank you Paschal Heat and Air! ... Read More »
I wanted to take a few minutes to express my gratitude to Landon, JC, Sheldon, Darrel, Tyler, Allison, and anyone else involved in my install in Fayetteville last week. Those guys were extremely professional and knowledgeable, not to mention polite, courteous, and kind. Those guys were at my house for many hours over the course of two days on what even I could tell was an incredibly difficult task. But never did I sense any of them to be put out by the job. No complaining from those guys. They just dug in (literally) and got the job done. But never did they appear to be in a rush. Which was particularly encouraging to me. I don't know anything about the heating and cooling business, but I am more than confident that they did an excellent job just by the fact that they worked steadily the whole time. They communicated to me what needed to be done and they just would not consider doing half the job. They stayed the course for all those long hours, never seeming to tire, and completed the job. Nothing but professionalism and pride in their work. ... Read More »
We use Paschal for our rental property in Fayetteville and have been using them for many years.... Read More »
I want to make sure I review this company on every site that I can. I had nothing but a fantastic, comfortable experience with each one of the personnel that I met / talked to.... Read More »
I recently had Paschal quote and replace my existing geothermal system. I was impressed right from the start that they do all of the work themselves. Other contractors I had talked to had to subcontract out portions of the installation, but Paschal has their own drilling/loop installation crew and their own fabrication shop for sheet metal work. That was important to me as I did not want to get into any situation where someone could say "that is not my part of the job, the other guy has to work on that". Paschal has full responsibility and does it all. What has impressed me most is the professionalism, competency, and teamwork that seems to be an integral part of Paschal's business philosophy. They do everything they can to make sure the customer is taken care of. You just get the sense that they really care about what they are doing and try to take good care of their customers.... Read More »
What makes Paschal unique besides their thorough evaluation, their quick response time and their ability to add resources to a job is their commitment to service. They understand that they are a service organization and that their reputation may live or die with how they treat their customers and prospective customers. ... Read More »
Ontime stayed until finished. Late night -no problem with crew. Polite, courteous and efficient.... Read More »
Ordered and replaced filter grates so we could more easily access filters for replacement/maintenance. Excellent customer service - Zach made sure to order the correct size grates and Landon did a great job installing them. I appreciate the extra care and attention they paid to the job. ... Read More »
R. & M. Wells
We will certainly recommend Paschal to our friends.... Read More »
I called Paschal Heat and Air this afternoon to get a third opinion on our furnace that was not working appropriately during below freezing temperatures.... Read More »
I called Paschal for a Second Opinion. I had gotten a NWA Deal Piggy coupon for a clean and check from a competitor. They told me that I needed a new furnance as it was dangerous. ... Read More »
Heat exchanger was bad had Paschal and two other companies come out and give estimates to not only replace heating unit but air conditioning system as well due to the age of both units. Not only was their price one of the lower estimates they were able to start the job the next day because we had no heat. Installers were prompt but professional as well. I asked numerous questions and they never hesitated to explain all of them. Would definitely use again and would recommend to anyone.
I thought that the service specialist Landon and Mike that were here did a great job and were very professional. Felt great about Casey when he came out to measure everything and took the time to explain what would be the best option for us. They all took the time to explain everything and appreciated them doing that. Overall very friendly and professional. Thank you for a job well done!!
We awoke to discover that in the middle of a winter storm with 8 inches of snow, terrible roads and 25 degree temperature that our furnace wasn't working. Called Paschal's at 7:10AM and told the answering fellow the problem. The technician called me back at 8:30 and said that he was stuck in the snow and that someone else would get to us and fix the problem that day. Jason called at 1:00 and by 1:45 he arrived. He quickly diagnosed the trouble and corrected it. Heat back on!! We are appreciative of the prompt and professional service that we received. Thank you again.
Certainly enjoying our new Trane Heat Pump. Had a great experience having it installed. Really great guys, Bryan and Chad did a great job installing it, and Travis, who found the problem on a routine check-up. I hope it lasts a long time for us. Thanks so much!
M. & L. Chandler
To all at Paschal Heat and Air who were involved in the installation of our geothermal unit, we want to thank you for your services and commend you on your efficient workers. Each and every one of your salesmen and service men were the friendliest and most helpful workers we have ever encountered. They took time to answer all our questions and to keep us up to date on the progress of the job. We will highly recommend your company and employees to any and everyone who is interested in the geothermal program. Because of the lovely weather we have been having, we have not been able to test the unit very much, but when we needed it, it was fantastic!
I've dealt with a lot of service providers over the years, and I was really dreading all the head shaking and monaing I expected when I called Paschal to clean up someone else's work. I was pleasantly surprised when I heard none of that. Both Charley and David just assessed the existing situation and offered solutions to keep it on track and get it done right. The system is on now and blowing nice air. Everyone I've dealt with at Paschal has been friendly, professional and eager to provide the highest level of customer satisfaction. If you have a potential customer in the future who requests a reference, i would be happy to talk with them and give Paschal a positive recommendation.... Read More »
Let me begin by saying that I believe it would be impossible to rate any service provider in this HVAC industry as having excellent pricing. Prices these days are simply EXPENSIVE. With that said, I could have purchased a less expensive unit, but I wanted a much better SEER rating and the technology that I settled on. My story began with another service provider telling me that my outside unit needed to be replaced. I was not surprised as I had already completed some troubleshooting myself. My experience with this other service provider is that I could not get a quote for repair or replacement. That's where Paschal entered the picture.... Read More »
These guys ROCK! Paschal was under a time constraint & worked for me (a very demanding new homeowner). All expectations were exceeded. I would highly recommend them to anyone. I had their team swarming my house. They brought the job in on time & within budget as agreed upon. All of their staff was highly knowledgeable, punctual, professional in dress & trustworthy, not to mention owned by Razorback alumni (baseball players). Hire these guys, they are awesome!
L. Miller (Replaced Four Total HVAC Units)
The HVAC technicians were among the hardest working employees I have ever encountered, while remaining courteous and professional throughout the 15 hours it took to complete the job.
Excellent contractor. Sales person was very knowledgeable and did a very good job defining my best options. Paschal called twice prior to installation to confirm date and time. I called them once, with an additional request prior to installation and was impressed with their organization and communication. Installation crew, lead by Jason, were excellent. Prompt, efficient, clean, ask me about all installation options. They did an excellent job. Follow up by David in service was great. He came out to the house, ran through the settings with me, offered several tips to increase comfort and reduce energy costs. I was extremely pleased with Paschal and would highly recommend them.
Very professional folks to deal with. I couldn’t be more pleased with the entire encounter.
Excellent sales staff! Charley was easy to work with. Installation crew was prompt, friendly and did an excellent job answering all our questions. Very happy with our experience. Our HVAC system is working as advertised. The humidity level stays constant and the temperature does not fluctuate. The two stage compressor and variable speed blowers work wonderful!
Very pleased with the AC system performance. Room are much more even temperature day & night. Installation was very orderly and professional. Will recommend Paschal to my family and friends.
We just want to say that from the first day that the team arrived to survey the location, we had a high comfort level due mostly to the team's high level of expertise and confidence they exhibited. Over the course of the installation there were several team members at our home, all of whom conducted themselved with the highest degree of professionalism and customer focus. Everyone took the time to answer our questions and went out of their way to keep us informed. This level of customer focus is rare today and most appreciated.... Read More »
The contractor arrived within the hour of our call for service. The assessed the situation, gave us an estimate for a new unit the next morning and installed a loaner unit that same day. Excellent service and follow through. Professional and knowledgeable team.
We were most impressed with the Kohler generator and Sam Berg's ability to thoroughly explain all its features. Sam did an excellent job setting it up. The electrician and plumber did very professional work and we are extremely happy with the results. If anyone is contemplating a generator, we would highly recommend the Kohler with Sam and his crew.
W. & J. Rice
When the time came to purchase a new heating & air system, our family was very happy to have the knowledgeable & dedicated people of Paschal Heat, Air and Geothermal help us. From deciding which system to buy, advice on financing, & a hardworking & courteous installation crew, your company excelled at making this a pleasant & trouble free process. We will happily recommend Paschal heat, Air & Geothermal to our friends & neighbors.
B. & R. Barger
All of Paschal’s employees were extra nice and very professional. Everyone knew what they were doing, they are great! I would refer this company to anyone.
D. Rose (Installed Geothermal Heat and Air System)
You guys rock the house! Last season my AC started warming up & I dreaded having to call someone. Thanks to David, Travis & the courteous office staff that got my house cooled off again & gave me great information on how to keep a healthy, more efficient HVAC System!
Casey was great to work with. We went through several iterations of the scope of work. He was very responsive to my questions and concerns. Out of the 3 companies we had estimate the job, they were the highest, but they were the most professional.
Paschal is truly the best! They came out for our annual air conditioner service. We pay for an ESA (where you pay for your annual air conditioner & furnace inspection at the same time). This is great because it is cheaper to pay at once with the ESA than to pay for each service separately. Also, when you do this you receive 10% off any parts on repair (should you need it), and priority scheduling. They are always on time, professional and trustworthy.
Paschal exceeded expectations, communicated well and fulfilled every aspect of their job and some things that were above it.
W. Britt (Installed Heating and Air System)
The first contact was with a sales staffer who did a great job of explaining my options and writing a detailed quote. The actual installation went very smoothly, and the crew did a good job of cleaning up behind themselves. I’m impressed with the professionalism exhibited by the whole Paschal’s team. They even helped reschedule a city-required inspection of the work completed.
J. Hall (Installed a New Heat Pump Air Conditioning / Heat System)
Every step of the process, from initial sales person contact, to bid, to install, through post-install concerns, was handled with professionalism, courtesy, timeliness, & complete concern for our best interest and their best performance. It was an entirely satisfactory experience & we couldn’t be more pleased.... Read More »
We were just leaving on vacation when the AC failed. We dealt with the Paschal contractor over the phone and unit was installed completely before our return.
I was listening to KURM and called in asking about dual fuel. I was impressed to call your company and Charley Boyce called me back and set up a visit. My wife and I were impressed as he made himself "at home" with us and explained the difference in units and gave us a price without pressure. He assured me the competitor would not match it and he was right. We decided to go with you becasue we felt more trust in your company. ... Read More »