Serving NW Arkansas for 45 years and counting. We provide heating services, heating repair, furnace repair, AC and geothermal installation and repairs.
Some people say we go the extra mile, but it’s just how we like to do business. When you expect more, you get more. It’s that simple.
I recently had Paschal quote and replace my existing geothermal system. I was impressed right from the start that they do all of the work themselves. Other contractors I had talked to had to subcontract out portions of the installation, but Paschal has their own drilling/loop installation crew and their own fabrication shop for sheet metal work. That was important to me as I did not want to get into any situation where someone could say "that is not my part of the job, the other guy has to work on that". Paschal has full responsibility and does it all. What has impressed me most is the professionalism, competency, and teamwork that seems to be an integral part of Paschal's business philosophy. They do everything they can to make sure the customer is taken care of. You just get the sense that they really care about what they are doing and try to take good care of their customers....
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What makes Paschal unique besides their thorough evaluation, their quick response time and their ability to add resources to a job is their commitment to service. They understand that they are a service organization and that their reputation may live or die with how they treat their customers and prospective customers.
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Ontime stayed until finished. Late night -no problem with crew. Polite, courteous and efficient....
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Ordered and replaced filter grates so we could more easily access filters for replacement/maintenance.
Excellent customer service - Zach made sure to order the correct size grates and Landon did a great job installing them. I appreciate the extra care and attention they paid to the job.
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R. & M. Wells
We will certainly recommend Paschal to our friends....
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I called Paschal Heat and Air this afternoon to get a third opinion on our furnace that was not working appropriately during below freezing temperatures....
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I called Paschal for a Second Opinion. I had gotten a NWA Deal Piggy coupon for a clean and check from a competitor. They told me that I needed a new furnance as it was dangerous.
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Heat exchanger was bad had Paschal and two other companies come out and give estimates to not only replace heating unit but air conditioning system as well due to the age of both units. Not only was their price one of the lower estimates they were able to start the job the next day because we had no heat. Installers were prompt but professional as well. I asked numerous questions and they never hesitated to explain all of them. Would definitely use again and would recommend to anyone.
I thought that the service specialist Landon and Mike that were here did a great job and were very professional. Felt great about Casey when he came out to measure everything and took the time to explain what would be the best option for us. They all took the time to explain everything and appreciated them doing that. Overall very friendly and professional. Thank you for a job well done!!
We awoke to discover that in the middle of a winter storm with 8 inches of snow, terrible roads and 25 degree temperature that our furnace wasn't working. Called Paschal's at 7:10AM and told the answering fellow the problem. The technician called me back at 8:30 and said that he was stuck in the snow and that someone else would get to us and fix the problem that day. Jason called at 1:00 and by 1:45 he arrived. He quickly diagnosed the trouble and corrected it. Heat back on!! We are appreciative of the prompt and professional service that we received. Thank you again.
Certainly enjoying our new Trane Heat Pump. Had a great experience having it installed. Really great guys, Bryan and Chad did a great job installing it, and Travis, who found the problem on a routine check-up. I hope it lasts a long time for us. Thanks so much!
M. & L. Chandler
To all at Paschal Heat and Air who were involved in the installation of our geothermal unit, we want to thank you for your services and commend you on your efficient workers. Each and every one of your salesmen and service men were the friendliest and most helpful workers we have ever encountered. They took time to answer all our questions and to keep us up to date on the progress of the job. We will highly recommend your company and employees to any and everyone who is interested in the geothermal program. Because of the lovely weather we have been having, we have not been able to test the unit very much, but when we needed it, it was fantastic!
I've dealt with a lot of service providers over the years, and I was really dreading all the head shaking and monaing I expected when I called Paschal to clean up someone else's work. I was pleasantly surprised when I heard none of that. Both Charley and David just assessed the existing situation and offered solutions to keep it on track and get it done right. The system is on now and blowing nice air. Everyone I've dealt with at Paschal has been friendly, professional and eager to provide the highest level of customer satisfaction. If you have a potential customer in the future who requests a reference, i would be happy to talk with them and give Paschal a positive recommendation....
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Let me begin by saying that I believe it would be impossible to rate any service provider in this HVAC industry as having excellent pricing. Prices these days are simply EXPENSIVE. With that said, I could have purchased a less expensive unit, but I wanted a much better SEER rating and the technology that I settled on. My story began with another service provider telling me that my outside unit needed to be replaced. I was not surprised as I had already completed some troubleshooting myself. My experience with this other service provider is that I could not get a quote for repair or replacement. That's where Paschal entered the picture....
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These guys ROCK! Paschal was under a time constraint & worked for me (a very demanding new homeowner). All expectations were exceeded. I would highly recommend them to anyone. I had their team swarming my house. They brought the job in on time & within budget as agreed upon. All of their staff was highly knowledgeable, punctual, professional in dress & trustworthy, not to mention owned by Razorback alumni (baseball players). Hire these guys, they are awesome!
L. Miller (Replaced Four Total HVAC Units)
The HVAC technicians were among the hardest working employees I have ever encountered, while remaining courteous and professional throughout the 15 hours it took to complete the job.
Excellent contractor. Sales person was very knowledgeable and did a very good job defining my best options. Paschal called twice prior to installation to confirm date and time. I called them once, with an additional request prior to installation and was impressed with their organization and communication. Installation crew, lead by Jason, were excellent. Prompt, efficient, clean, ask me about all installation options. They did an excellent job. Follow up by David in service was great. He came out to the house, ran through the settings with me, offered several tips to increase comfort and reduce energy costs. I was extremely pleased with Paschal and would highly recommend them.
Very professional folks to deal with. I couldn’t be more pleased with the entire encounter.
Excellent sales staff! Charley was easy to work with. Installation crew was prompt, friendly and did an excellent job answering all our questions. Very happy with our experience. Our HVAC system is working as advertised. The humidity level stays constant and the temperature does not fluctuate. The two stage compressor and variable speed blowers work wonderful!
Very pleased with the AC system performance. Room are much more even temperature day & night. Installation was very orderly and professional. Will recommend Paschal to my family and friends.
We just want to say that from the first day that the team arrived to survey the location, we had a high comfort level due mostly to the team's high level of expertise and confidence they exhibited. Over the course of the installation there were several team members at our home, all of whom conducted themselved with the highest degree of professionalism and customer focus. Everyone took the time to answer our questions and went out of their way to keep us informed. This level of customer focus is rare today and most appreciated....
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The contractor arrived within the hour of our call for service. The assessed the situation, gave us an estimate for a new unit the next morning and installed a loaner unit that same day. Excellent service and follow through. Professional and knowledgeable team.
We were most impressed with the Kohler generator and Sam Berg's ability to thoroughly explain all its features. Sam did an excellent job setting it up. The electrician and plumber did very professional work and we are extremely happy with the results. If anyone is contemplating a generator, we would highly recommend the Kohler with Sam and his crew.
W. & J. Rice
When the time came to purchase a new heating & air system, our family was very happy to have the knowledgeable & dedicated people of Paschal Heat, Air and Geothermal help us. From deciding which system to buy, advice on financing, & a hardworking & courteous installation crew, your company excelled at making this a pleasant & trouble free process. We will happily recommend Paschal heat, Air & Geothermal to our friends & neighbors.
B. & R. Barger
All of Paschal’s employees were extra nice and very professional. Everyone knew what they were doing, they are great! I would refer this company to anyone.
D. Rose (Installed Geothermal Heat and Air System)
You guys rock the house! Last season my AC started warming up & I dreaded having to call someone. Thanks to David, Travis & the courteous office staff that got my house cooled off again & gave me great information on how to keep a healthy, more efficient HVAC System!
Casey was great to work with. We went through several iterations of the scope of work. He was very responsive to my questions and concerns. Out of the 3 companies we had estimate the job, they were the highest, but they were the most professional.
Paschal is truly the best! They came out for our annual air conditioner service. We pay for an ESA (where you pay for your annual air conditioner & furnace inspection at the same time). This is great because it is cheaper to pay at once with the ESA than to pay for each service separately. Also, when you do this you receive 10% off any parts on repair (should you need it), and priority scheduling. They are always on time, professional and trustworthy.
Paschal exceeded expectations, communicated well and fulfilled every aspect of their job and some things that were above it.
W. Britt (Installed Heating and Air System)
The first contact was with a sales staffer who did a great job of explaining my options and writing a detailed quote. The actual installation went very smoothly, and the crew did a good job of cleaning up behind themselves. I’m impressed with the professionalism exhibited by the whole Paschal’s team. They even helped reschedule a city-required inspection of the work completed.
J. Hall (Installed a New Heat Pump Air Conditioning / Heat System)
Every step of the process, from initial sales person contact, to bid, to install, through post-install concerns, was handled with professionalism, courtesy, timeliness, & complete concern for our best interest and their best performance. It was an entirely satisfactory experience & we couldn’t be more pleased....
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We were just leaving on vacation when the AC failed. We dealt with the Paschal contractor over the phone and unit was installed completely before our return.
I was listening to KURM and called in asking about dual fuel. I was impressed to call your company and Charley Boyce called me back and set up a visit. My wife and I were impressed as he made himself "at home" with us and explained the difference in units and gave us a price without pressure. He assured me the competitor would not match it and he was right. We decided to go with you becasue we felt more trust in your company. ...
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